If your device is shown in the Connect list but won't play any music if you select it, please: If after checking the above you are still experiencing issues, and you have an audio video receiver that is updated to the latest version of firmware we would recommend resetting the network chip. You may need to add exceptions in any firewall or third party internet security software. Due to this we advise ensuring that these are configured correctly. We have had several reports of Web and Internet security software obstructing Spotify Connect communication. For information on this please refer to the user manual of your router.
For the device to communicate, multicasting must be activated on the router. *The last three ports are essential to identify the product over the network and are used by the Bonjour protocol. Make sure that the following router ports are free in order to enable smooth network communication with a network-capable device: If necessary change the Wi-Fi channel of your router. Be careful that available Wi-Fi networks do not interrupt when using the same channel. Once the connection is established, please check whether Network Standby or IP Control is switched to Always On. Switch the device on again and select ONLINE MUSIC. Briefly disconnect the power supply and the LAN connection of the your product once. *Please do not use any switches, hubs or Ethernet power adapters in the meantime. If you use a wired connection, connect your product directly to the router via LAN cable. *Connect is currently only available for the iOS, Android and Windows Desktop Spotify app. Ensure that you have a Spotify Premium account registered in the Spotify app you use.
Check if the smart device with the Spotify app is on the same network as your product. Ensure that the firmware of all components used (such as your product, router, smartphone, Spotify app) is up to date. Ensure that all other network functions (Internet radio, DLNA streaming) are working without fault. If your Spotify Connect compatible unit is not shown in the Connect tab of the Spotify app, please check the following:
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